Refund policy

At Glow & Grace, we want you to be completely satisfied with your purchase. We take great care in selecting our products, but we understand that sometimes things don’t go as planned. Please read our policy below to understand your rights regarding returns and refunds.

1. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it—unworn, unused, and with original tags still attached.

  • It must be in the original packaging.

  • Returns must be initiated within [Insert Number, e.g., 7] days of receiving your order.

  • Please note: For hygiene reasons, certain items like makeup and skincare products cannot be returned once the seal is broken or the product has been used.

2. How to Start a Return

If you wish to return an item, please follow these steps:

  1. Contact our support team at [Insert Email Address] with your Order Number and a brief reason for the return.

  2. If your return is accepted, we will provide you with instructions on where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs for Returns

  • Customers are responsible for paying their own shipping costs for returning an item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 5-10] business days.

5. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at [Insert Email Address] so that we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

If you have any questions regarding our return and refund policy, please reach out to us:

  • Email: [ha4284713@gmail.com]